How do I return or replace a product?
Returns are free. If you shopped with us directly please get in touch with email@example.com and we will advise you on the best way to return your item as this will vary based on the delivery method.
Be sure to package your returns carefully (they need to be received in good condition in order for us to process your refund).
For a full refund on products with a free gift, please return both or your refund will not be processed.
If you shopped with a partner on their website their own returns policy will apply and you will be able to find details of this on their website.
I’ve placed my order online, how soon will I receive my refund?
You will be credited via the method of purchase once we’ve received and processed your return.
What’s the 100% guarantee?
We want you to be completely satisfied with your purchase. Therefore, your satisfaction is 100% guaranteed. We’ll be glad to exchange your item or refund the full price if you choose to return it within 28 days of delivery. Special terms apply to certain products (such as lingerie) but these are clearly indicated. The Avon guarantee is in addition to your statutory rights (see below). For a full refund on products with a free gift, please return both or your refund will not be processed.
In addition to the rights granted by Delightsome above, you have a statutory right to cancel your order at any stage after acceptance of your order, and up to 14 days after receipt. Please note, this right to cancel does not apply to items which are unsuitable for return due to health protection or hygiene reasons, if they become unsealed after delivery (unless they are faulty). If you wish to cancel your order in accordance with your statutory rights, please contact us at firstname.lastname@example.org.
Alternatively, if you have already received the items, just follow the returns process above.